Privacy Policy
ArtArtes Photo & Film (“ArtArtes”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal information entrusted to us.
This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, request a quotation, book our services, communicate with us or interact with our marketing communications.
ArtArtes operates from Johannesburg, Gauteng, South Africa, and processes personal information in accordance with applicable South African data protection legislation, including the Protection of Personal Information Act 4 of 2013 (“POPIA”).
1. Information We May Collect
Depending on how you interact with ArtArtes, we may collect information such as:
- Your name and surname
- Company or organisation name
- Job title or position
- Business email address
- Telephone number
- Information supplied through enquiry or contact forms
- Details relating to events, photography or film projects
- Quotation, booking and invoicing information
- Communications between you and ArtArtes
- Marketing communication preferences
- Technical website information such as browser, device or IP information where applicable
We only collect information that is reasonably required for legitimate business purposes.
2. How We Use Your Information
We may use personal information to:
- Respond to enquiries and quotation requests
- Communicate about photography and film projects
- Process bookings and manage client projects
- Provide photography, videography and related creative services
- Issue quotations, invoices and other business documentation
- Deliver completed photographs, videos and other project materials
- Provide customer support
- Improve our services and client experience
- Maintain appropriate business and financial records
- Protect our website, systems and business operations
- Comply with applicable legal and regulatory requirements
- Send marketing communications where we are legally permitted to do so.
We do not sell your personal information.
3. Corporate Marketing Communications
ArtArtes may communicate with businesses and individuals about our corporate photography, film and related creative services where such communication is permitted by applicable law.
Where consent is required for electronic direct marketing, we will seek that consent in accordance with applicable requirements.
Existing customers may receive information about similar ArtArtes services where permitted by law and where the appropriate opportunity to object has been provided.
Every marketing communication we send will provide an appropriate method for requesting that future marketing communications stop.
You may unsubscribe or object to receiving marketing communications from ArtArtes at any time.
4. Photography and Video Content
As a photography and film company, ArtArtes may create, process and store photographs, video recordings, audio recordings and other media as part of providing services to our clients.
The way such content may be used will depend on the relevant booking agreement, project requirements, client instructions, permissions and applicable law.
We will not automatically assume that commissioning ArtArtes gives us unrestricted permission to use identifiable client photographs or videos for advertising or promotional purposes.
Where appropriate, separate permission may be requested before using client material in our portfolio, website, social media channels or marketing materials.
5. Sharing Information With Service Providers
ArtArtes may use trusted third-party service providers to assist with our business operations. These may include providers of:
- Website hosting
- Email and email marketing services
- Cloud storage and file delivery
- Customer relationship management systems
- Accounting and invoicing services
- Payment services
- IT and cybersecurity services
- Photography and video production support
These service providers may process information only to the extent reasonably necessary to provide their services or fulfil our business requirements.
We may also disclose information where required by law, court order or another lawful authority.
6. International Processing
Some technology and cloud service providers used by ArtArtes may process or store information outside South Africa.
Where personal information is transferred internationally, ArtArtes will take reasonable steps to ensure that the information receives an appropriate level of protection in accordance with applicable data protection requirements.
7. How Long We Keep Information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including providing services, maintaining project records, meeting contractual obligations and complying with legal, accounting or regulatory requirements.
When information is no longer reasonably required, we may securely delete, destroy or de-identify it, subject to applicable legal requirements.
8. Information Security
ArtArtes takes reasonable organisational and technical measures to protect personal information against loss, misuse, unauthorised access, disclosure, alteration or destruction.
However, no online platform, electronic communication system or storage system can guarantee absolute security.
9. Your Privacy Rights
Subject to applicable law, you may request that ArtArtes:
- Confirm whether we hold personal information about you
- Provide access to certain personal information
- Correct inaccurate or incomplete information
- Delete or destroy information where legally appropriate
- Stop certain processing of your information
- Stop using your information for direct marketing
- Update your marketing preferences
Where processing is based on your consent, you may also withdraw that consent, subject to applicable legal and contractual requirements.
10. Cookies and Website Technologies
Our website may use cookies or similar technologies to provide website functionality, understand website usage and improve visitors' experience.
Where required, visitors will be provided with appropriate choices regarding non-essential cookies.
11. Third-Party Websites
Our website or marketing communications may contain links to websites or services operated by other organisations.
ArtArtes is not responsible for the privacy practices, security or content of third-party websites. We encourage users to review the privacy policies of those services separately.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, technology, business practices or legal obligations.
The latest version will be made available through our website, together with its effective or updated date.
13. Contact ArtArtes
Questions, objections or requests relating to personal information may be directed to:
**ArtArtes Photo & Film**
Johannesburg, Gauteng, South Africa
**Email:** bookings@artartes.com
**Telephone:** +27 61 939 1812
If you believe that your personal information has been processed contrary to applicable South African privacy law, you may also lodge a complaint with the **Information Regulator (South Africa).
Last updated: 30 September 2026